FAQ

Yes, you can try out the e1ns Cloud for 4 weeks (possibly extended) free of charge before purchasing.

You will start with a test and try out your project goals in your authentic environment to get to know the PLATO software at your leisure. During this period PLATO will provide you with a fully functional cloud version. The functions of the PLATO Cloud Trial Version are – depending on the package choice – the same as those you will receive after ordering.

Simply register to receive your access data.

The PLATO Cloud Trial Version can be extended for a maximum of another 4 weeks.
Simply contact us.

Before purchasing an e1ns Cloud subscription, you can start a 4 week free trial to find out if the application is suitable for you.

You can register here for the test offer.

This video informs you about the first steps.

Yes, it's possible. Our PLATO Team will be happy to help you add more people from your organization to e1ns and assign them the desired access rights.

The decision is yours:

• You can upgrade your account to a paid package to continue using e1ns Cloud. The data you have entered can be transferred to your production system.
• If you let your trial version expire and do not upgrade, all data created during the trial version will be read-only for 90 days and then deleted.

The PLATO e1ns Cloud Packages are equipped with different functionalities for your engineering tasks. You can find more details in this comparison.

Our experienced PLATO Team will be happy to support you in your decision. Please contact us here.

With the purchase of the software licenses you acquire the right to use the e1ns software for an unlimited time. You (together with your IT service provider) are responsible for the operation of e1ns.

The e1ns Cloud Subscription includes the use of the software license for the duration of the software rental. The subscription includes the use of the latest version, the hotline and the operation of e1ns.

The first step in answering this question is to determine the complexity of your business. Answer a few questions about your business so that you can determine which type of deployment is the best choice (on-prem, e1ns Cloud, e1ns Cloud dedicated):

• How specialized is your company compared to others in your industry?
• Do standard products offer the functionality you need?
• What level of software modification do you need?

Our experienced PLATO team is happy to support you in your decision. Get in contact with us.

There is a distinction between standard users and co-workers.

Standard users can use the entire range of functions of the selected package. It is possible to reduce the user rights for different users if required.

Co-workers take on the function of a reader-only and task editor. They have no editing rights for methods and documents.

Yes. The minimum number is 5 standard users.

A maximum of 30 users (standard users and co-workers) can be licensed per system, of which up to 5 users can work in the system concurrently.

If you need more than 30 users, please contact us.

The users must be registered by name. If a user should no longer have access to the system, it can be set to "inactive" or deleted. This releases a license and allows it to be reassigned.

The scope of functions can be restricted for one or more users via roles if required and is therefore person-bound. According to the selected package, the roles for a user can be adjusted at any time.

Yes, the switch is possible. For this, the data must be migrated to the cloud, for which PLATO charges a service flat rate. Usually no migration project is necessary.
A contract for the PLATO e1ns Cloud has to be signed. A crediting of a currently running classic service contract is possible.

Before purchasing an e1ns Cloud subscription, you can start a 4 week free trial to find out if the application is right for you.

You can register here for the test offer.

This video informs you about the first steps.

The minimum term is one year. The term is automatically extended by a further year if not cancelled 3 months before expiry.

The service of the e1ns Cloud subscription includes all IT tasks, such as backup, anti-virus protection, software maintenance, scaling of the system according to requirements.

The PLATO Support is at your disposal should problems occur.

Yes, the switch is possible. For this, the data must be migrated to the cloud, for which PLATO charges a service flat rate. Usually no migration project is necessary.

For further questions please contact us.

Every user can change his password at any time in the user settings: 
User Preferences > Settings > Password > Change

When logging in, click on "Forgot password" and enter your e-mail address. The execution of this action will be registered in the system.

You can exceed licenses at short notice. You can get a license overview in the user administration. If there are too few licenses, they are displayed in red. Every time a user logs in, the license overrun is made visible. PLATO will be informed when licenses are exceeded.

You can find the PLATO e1ns Cloud user guide here.

You will get access to the PLATO e1ns Cloud E-Learning videos if you participate in the E-Learning program.

The E-Learning program will be available in September 2020.

Contact your system administrator. He has the possibility to forward support requests to PLATO.

The limit for uploading files is 30 MB per file. The total volume for storing files is 20 GB. An extension of this volume is possible for a fee.

PLATO uses Microsoft Azure™, one of the most secure cloud platforms on the market. The security architecture of the PLATO e1ns Cloud uses the latest standards and technologies.

PLATO complies with the current data protection requirements. Data protection requirements according to DSGVO are regulated in the order processing contract (AV contract). 

PLATO has no access to the contents of your system.

The security team regularly conducts penetration tests (e.g. according to OWASP) for PLATO e1ns Cloud.

Your data is stored exclusively on servers of Microsoft Azure™ and is regularly backed up.

Microsoft Azure™ offers cyber security at the highest level and enjoys worldwide acceptance among companies.

HTTPS-protected communication between clients and the servers is ensured by using the current TLS 1.2/1.3 standard. Data is transparently encrypted and decrypted in the cloud using AES-256 encryption, one of the strongest block ciphers available.

Regular backups are performed to secure your data.

If you wish to cancel your e1ns Cloud subscription, please e-mail us. You will receive a form that you have to fill out, sign and return to PLATO.

The notice period is 3 months to the end of the contract.

The data will be completely deleted 90 days after cancellation.

A separate agreement can be made to secure the data beyond the termination, for which PLATO will charge a fee.

For further questions please contact us here.