FAQ

Here you will find answers to many questions on various topics regarding the e1ns Cloud:

About the Trial Version

Packages and Licenses

Contract

Manage e1ns Cloud Account

Working in the e1ns Cloud

Data Security

Termination of the Contract

If you cannot find the information you are looking for, you can also send an inquiry to PLATO.

About the Trial Version
Can I try out the e1ns Cloud before ordering?

Yes, you can try out the e1ns Cloud for 4 weeks (possibly extended) free of charge before purchasing.

You will start with a test and try out your project goals in your authentic environment to get to know the PLATO software at your leisure. During this period PLATO will provide you with a fully functional cloud version. The functions of the PLATO Cloud Trial Version are – depending on the package choice – the same as those you will receive after ordering.

Simply register to receive your access data.

Can I extend the 4-week trial version?

The PLATO Cloud Trial Version can be extended for a maximum of another 4 weeks.
Simply contact us.

How can users register for the PLATO Cloud Trial Version?

Before purchasing an e1ns Cloud subscription, you can start a 4 week free trial to find out if the application is suitable for you.

You can register here for the test offer.

This video informs you about the first steps.

Can several people in my organization try out the e1ns Cloud together?

Yes, it's possible. Our PLATO Team will be happy to help you add more people from your organization to e1ns and assign them the desired access rights.

What happens after the trial version expires?

The decision is yours:

  • You can upgrade your account to a paid package to continue using e1ns Cloud. The data you have entered can be transferred to your production system.
  • If you let your trial version expire and do not upgrade, all data created during the trial version will be read-only for 90 days and then deleted.

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Packages and Licenses
Which package should I choose?

The PLATO e1ns Cloud Packages are equipped with different functionalities for your engineering tasks. You can find more details in this comparison.

Our experienced PLATO Team will be happy to support you in your decision. Please contact us here.

What is the difference between software purchase and cloud subscription?

With the purchase of the software licenses you acquire the right to use the e1ns software for an unlimited time. You (together with your IT service provider) are responsible for the operation of e1ns.

The e1ns Cloud Subscription includes the use of the software license for the duration of the software rental. The subscription includes the use of the latest version, the hotline and the operation of e1ns.

Which type of software delivery is most suitable for me?

The first step in answering this question is to determine the complexity of your business. Answer a few questions about your business so that you can determine which type of deployment is the best choice (on-prem, e1ns Cloud, e1ns Cloud dedicated):

  • How specialized is your company compared to others in your industry?
  • Do standard products offer the functionality you need?
  • What level of software modification do you need?

Our experienced PLATO team is happy to support you in your decision. Get in contact with us.

Which user licenses are available?

There is a distinction between standard users and co-workers.

Standard users can use the entire range of functions of the selected package. It is possible to reduce the user rights for different users if required.

Co-workers take on the function of a reader-only and task editor. They have no editing rights for methods and documents.

Do I need to purchase a minimum number of licenses?

Yes. The minimum number is 5 standard users.

Is there a limit to the number of licenses?

A maximum of 30 users (standard users and co-workers) can be licensed per system, of which up to 5 users can work in the system concurrently.

If you need more than 30 users, please contact us.

Are the user licenses personal or can I reassign them within my organization?

The users must be registered by name. If a user should no longer have access to the system, it can be set to "inactive" or deleted. This releases a license and allows it to be reassigned.

The scope of functions can be restricted for one or more users via roles if required and is therefore person-bound. According to the selected package, the roles for a user can be adjusted at any time.

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Contract

Is it possible to switch from an existing e1ns system, which is already classically used and licensed, to the PLATO e1ns Cloud?

Yes, the switch is possible. For this, the data must be migrated to the cloud, for which PLATO charges a service flat rate. Usually no migration project is necessary.
A contract for the PLATO e1ns Cloud has to be signed. A crediting of a currently running classic service contract is possible.

How do I register for the e1ns Cloud?

Before purchasing an e1ns Cloud subscription, you can start a 4 week free trial to find out if the application is right for you.

You can register here for the test offer.

This video informs you about the first steps.

Is there a minimum term for using the e1ns Cloud?

The minimum term is one year. The term is automatically extended by a further year if not cancelled 3 months before expiry.

Which service is included in the e1ns Cloud subscription?

The service of the e1ns Cloud subscription includes all IT tasks, such as backup, anti-virus protection, software maintenance, scaling of the system according to requirements.

The PLATO Support is at your disposal should problems occur.

Is it possible to switch from my purchased cloud package to another package during the contract period?

Yes, the switch is possible. For this, the data must be migrated to the cloud, for which PLATO charges a service flat rate. Usually no migration project is necessary.

For further questions please contact us.

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Manage e1ns Cloud Account

How can I change my password?

Every user can change his password at any time in the user settings: 
User Preferences > Settings > Password > Change

I have forgotten my password. How can I reset it?

When logging in, click on "Forgot password" and enter your e-mail address. The execution of this action will be registered in the system.

What happens if I enter more users than are licensed?

You can exceed licenses at short notice. You can get a license overview in the user administration. If there are too few licenses, they are displayed in red. Every time a user logs in, the license overrun is made visible. PLATO will be informed when licenses are exceeded.

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Working in the e1ns Cloud

Where can I find the e1ns Cloud user guide?

You can find the PLATO e1ns Cloud user guide here.

Where can I find the E-Learning videos for the e1ns Cloud?

You will get access to the PLATO e1ns Cloud E-Learning videos if you participate in the E-Learning program.

The E-Learning program will be available in September 2020.

Who can I contact with support requests?

Contact your system administrator. He has the possibility to forward support requests to PLATO.

Are there any restrictions on uploading file attachments?

The limit for uploading files is 30 MB per file. The total volume for storing files is 20 GB. An extension of this volume is possible for a fee.

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Data Security

How is the security of my data ensured?

PLATO uses Microsoft Azure™, one of the most secure cloud platforms on the market. The security architecture of the PLATO e1ns Cloud uses the latest standards and technologies.

PLATO complies with the current data protection requirements. Data protection requirements according to DSGVO are regulated in the order processing contract (AV contract). 

PLATO has no access to the contents of your system.

The security team regularly conducts penetration tests (e.g. according to OWASP) for PLATO e1ns Cloud.

Where is my data stored?

Your data is stored exclusively on servers of Microsoft Azure™ and is regularly backed up.

Microsoft Azure™ offers cyber security at the highest level and enjoys worldwide acceptance among companies.

Is my data encrypted?

HTTPS-protected communication between clients and the servers is ensured by using the current TLS 1.2/1.3 standard. Data is transparently encrypted and decrypted in the cloud using AES-256 encryption, one of the strongest block ciphers available.

How is the loss of my data prevented?

Regular backups are performed to secure your data.

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Termination of the Contract

How can I cancel the e1ns Cloud subscription?

If you wish to cancel your e1ns Cloud subscription, please e-mail us. You will receive a form that you have to fill out, sign and return to PLATO.

Is there a notice period?

The notice period is 3 months to the end of the contract.

What happens with my data after termination?

The data will be completely deleted 90 days after cancellation.

A separate agreement can be made to secure the data beyond the termination, for which PLATO will charge a fee.

For further questions please contact us here.

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