Use Complaints & 8D to improve your processes, products or services. The integration of the PLATO methodology into the product/system structure offers ideal conditions for systematically implementing and documenting complaints-relevant processes.
- Structured and controlled procedure in 8 process steps (VDA: 8 dimensions) for the permanent elimination of complaints.
- Provides traceable and analyzable documentation about the fault process.
- Avoidance of repeated faults through sustainable implementation of corrective and preventive actions.
With PLATO e1ns, quality methods are networked so that hidden causes of complaints are discovered with help by the FMEA and findings on product / process improvements are included in requirement and specification analyses.
PLATO Complaints & 8D supports the quality management system requirements of VDA, ISO 9001, IATF 16949, HACCP, ISO 13485, ISO 14971 and will be extended or adapted individually if required.