PLATO Complaints & 8D

PLATO Complaints & 8DPermanent Elimination of Complaints

PLATO Complaints & 8D is used for the processing of customer complaints. In addition, it serves as a solution for the sustainable elimination of problems and thus increases the competitiveness of the company as well as customer satisfaction.

PLATO Complaints & 8DStructured and controlled procedure in 8 process steps

Use Complaints & 8D to improve your processes, products or services. The integration of the PLATO methodology into the product/system structure offers ideal conditions for systematically implementing and documenting complaints-relevant processes.

  • Structured and controlled procedure in 8 process steps (VDA: 8 dimensions) for the permanent elimination of complaints.
  • Provides traceable and analyzable documentation about the fault process.
  • Avoidance of repeated faults through sustainable implementation of corrective and preventive actions.

With PLATO e1ns, quality methods are networked so that hidden causes of complaints are discovered with help by the FMEA and findings on product / process improvements are included in requirement and specification analyses.

PLATO Complaints & 8D supports the quality management system requirements of VDA, ISO 9001, IATF 16949, HACCP, ISO 13485, ISO 14971 and will be extended or adapted individually if required.

Why PLATO Complaints 8D? Your benefits.
Comfortable action management incl. documentation
  • Within the system structure, actions are assigned to the affected element and transferred to the central action management for monitoring and control.
  • Verification documents in any form are stored with the action and are therefore also integrated into the system structure.
  • Revision statuses can be traced and versioned via the document management system.
  • Links within the action inform about revising documents within the PLATO e1ns methodological world (e.g. process FMEA, specifications, control plan etc.).
Consistent, current and easily available data
  • Via the portal of e1ns, all parties involved can quickly find and view the activities, information, changes and result documents relating to the complaint.
  • Verification document (8D Report) is up to date at the push of a button.
  • PLATO Complaints & 8D is a web application and therefore available without (local) installation. Employees from all areas of the company have easy access - even worldwide
Consideration of individual requirements
  • PLATO Complaints & 8D benefits from the PLATO method tool box.
  • The standard forms of the 8D Report and the reporting form are supplemented with additional columns or data as required - depending on the internal requirements of a company.
  • Data output can also be configured individually, depending on which documents are required for projects, customers or archiving.
Ideas become products with PLATO e1ns - 100% web-based
Lessons Learned - Reuse of Knowledge and FMEA Templates

2:01 min

FMEA-MSR - Practical Guide

09:33 min

Product Development with PLATO e1ns | FollowMe

03:20 min

PLATO e1ns - Engineering is so simple

02:23 min

Get to know PLATO e1ns

03:30 min

FMEA connected | Create FMEAs in team work - worldwide and easy.

02:12 min

John The Quality Engineer gets to know e1ns.

01:30 min

PLATO e1ns at a Glance

10:58 min

Further Methods in PLATO e1ns


Creating FMEAs: Worldwide, easy and team-based.


Change management with DRBFM: Success by method.


PLATO Control Plan

Checking and controlling production processes.

PLATO Functional Safety

Functional Safety (ISO 26262) and FMEDA.


PLATO Inspection Plan

Quality assurance measurements during production.

PLATO Special Characteristics

Ensure Consistency of Special Characteristics.

PLATO Process Flow

Process flows for the detection of causes for possible malfunctions.


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Jochen Bauhaus about the reasons for using the FMEA software from PLATO at Johann Borgers GmbH.

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Gerhard Seifert about the reasons for using PLATO FMEA software at Tenneco GmbH.

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Jürgen Heinzelmann about the use and the advantages of the template management system from PLATO.

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Gary Baker, PhD, about the reasons for using the PLATO software at Johnson Matthey.

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